Manage an accurate inventory.

Our client's online marketplace has grown 4x MoM during the pandemic. They needed help ensuring inventory was accurate, and fast. In the first month, this process was about 40% manpower and 60% automation. Now, the process is 90% automated, and our team does the QA.

Takeaways

70,000 SKUs reconciled daily.

2 hour SLA

More automated over time.

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The Process

1. Gather raw data.
Client inventory records are auto-downloaded
2. Build a comparison list.
Their marketplace is scraped to develop a comparison list.
3. Triangulate.
We compare data on both lists, adapting to formatting variances.
4. Summarize variance.
We produce a list of variances in the lists.
5. Diagnose and resolve mismatches.
To this point, automations have done the lion's share of this job. This is where our team steps in: they run through the error list to resolve discrepancies.